FAQ's
Can you take care of a large order, including design and fulfillment? Yes.
How long will my shipment take? An estimated delivery time will be given at checkout, but most orders take about 4 days.
What type of ink printing do you use? Direct-to-Garmet
Q: What are your shipping options and how long will it take to receive my order?
A: We use USPS for all shipments.
Q: What is your return policy?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact mark@elmcityclothing.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mark@elmcityclothing.com.
Q: How can I track my order once it has been shipped?
A: A shipping email will be sent to you after you place your order.
Q: Do you offer any discounts or promotions?
A: We have sales and promotions all the time. Sign up for our emailing list to stay up to date with discounts.
Q: Do you offer international shipping?
A: Yes. Shipping times will be slower.
Q: How can I contact customer support if I have any questions or concerns?
A: mark@elmcityclothing.com